Terms of Service

Last Updated: December 3, 2025

Welcome to WiseWorks Brentwood Roofers. By using our services, you agree to these terms. Please read them carefully before getting started.

Agreement to Terms

When you hire us for roofing services, you agree to follow these terms and conditions. If you don't agree with any part of these terms, please don't use our services. We reserve the right to update these terms at any time, and we'll let you know if we make any major changes.

Our Services

WiseWorks Brentwood Roofers provides professional roofing services in Brentwood, CA and the surrounding areas. Our services include roof repair, roof replacement, residential and commercial roofing, storm damage repair, roof inspections, roof installation, and gutter installation and repair. We'll give you a clear quote before starting any work, and we'll explain exactly what we'll do.

Scheduling and Appointments

When you schedule a service with us, we'll do our best to arrive on time. However, sometimes weather or unexpected issues can cause delays. If we need to reschedule, we'll contact you as soon as possible. We also ask that you:

• Give us at least 24 hours notice if you need to cancel or reschedule
• Make sure someone over 18 is home when we arrive
• Let us know about any access issues or special instructions
• Keep pets secured during our work for everyone's safety

Payment Terms

We want to make payment simple and straightforward. Here's how it works:

• You'll receive a detailed written estimate before we start any work
• We may require a deposit for large projects
• Final payment is due when the work is completed to your satisfaction
• We accept cash, checks, and major credit cards
• If you have insurance covering the work, we'll work with your insurance company

Additional charges may apply if we discover unexpected damage or if you request changes to the original scope of work. We'll always discuss these with you before proceeding.

Warranties and Guarantees

We stand behind our work. All of our installations come with manufacturer warranties on materials, and we provide our own workmanship warranty. The specific terms depend on the type of service and materials used, and we'll explain all warranty details in your contract. To keep your warranty valid, you'll need to follow any maintenance recommendations we provide.

Your Responsibilities

To help us do the best job possible, we need you to:

• Provide accurate information about your roof and any existing problems
• Move any vehicles, patio furniture, or other items that might be in our way
• Tell us about any fragile items or special concerns near the work area
• Make sure we have clear access to your roof and property
• Let us know immediately if you have any concerns during the project

Limitation of Liability

We carry full insurance and take every precaution to protect your property. However, roofing work involves some inherent risks. We're not responsible for damage that occurs due to hidden defects, pre-existing conditions we weren't told about, or acts of nature that happen after our work is complete. If any damage does occur because of our work, we'll make it right quickly and professionally.

Weather and Delays

Mother Nature sometimes has other plans. We can't control the weather, and we won't work in conditions that are unsafe for our crew or could damage your property. If weather causes delays, we'll reschedule as soon as conditions improve. Safety always comes first.

Permits and Regulations

When required, we'll obtain all necessary permits for your roofing project. We follow all local building codes and regulations in Brentwood, CA. Permit fees are typically included in your estimate, but we'll clearly note this in your contract.

Changes to Services

We reserve the right to modify or discontinue any service at any time. We'll notify you of any changes that affect your scheduled service. If we need to make significant changes to your project scope, we'll discuss them with you first and adjust the pricing accordingly.

Dispute Resolution

We hope you'll be completely satisfied with our work. If any issues arise, please contact us right away so we can make things right. We're committed to resolving any concerns quickly and fairly. If we can't resolve a dispute directly, we agree to work with a neutral third party mediator before pursuing legal action.

Contact Information

If you have any questions about these terms, please reach out to us:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.